Sense 4.1 Update... HTC One X as it should be!

OK... so just a quick update on my previous post...

Like many frustrated HTC One X customers, I couldn't be bothered waiting for them to push the release out OTA, so downloaded the official RUU from XDA and can happily say that both the performance and the battery life have been improved considerably.

Although I was never unhappy with my HOX, I did used to wonder how I was supposed to manage more than one day without having to charge the battery, and I did come across a few minor niggles with the operation of certain aspects of it, mostly coming from Sense itself. Navigating menu's and the home screen could have been so much smoother.

All this has now been rectified though and I can happily confirm that this latest update from HTC has cured the issues. I'm now getting more than a days usage from my phone and navigating around the UI is a delight.

One of the other fixes, which is equally satisfying, is the removal of the '3 dots' in non-ICS apps. This wasn't something I had noticed previously until it was actually pointed out to me on XDA. But all apps that haven't been developed for ICS (including the likes of Facebook, and many games) featured a solid black bar along the bottom of the screen with 3 dots in them. This was used to get to the menu of whatever app you were in.

As I said previous, I never really noticed it. However, now that it's no longer there, and I have manually mapped the 'recent apps' button to be the menu, the difference is amazing. Such a small change can have mass impact on the user experience and makes the HOX a much nicer phone to use as you can now fully appreciate the screen's size and resolution.

I can happily say, that once again, I am thoroughly satisfied with my HTC One X, but the fact of the ridiculous wait for this, to the point where I have had to manually download and update this myself, coupled with the fact that HTC clearly rushed the HOX out the door without sorting this issue prior to launch makes me wonder what HTC were thinking. It's an arms race in the smart phone industry right now, and more imperative than ever to get things right first time.

Either way... I'm happy with the result and am only left with one question... How long do we have to wait for Jelly Bean ???

HTC Making A Little More Sense (4.1)

Latest rumour coming from the HTC camp is that there is finally a worthy update coming for the Sense UI.

Sense 4.1 is set to improve battery levels (from 3 hours screen time to 5), fix some minor glitches with the Wi-Fi connectivity and all-in-all make it a smoother experience.

There is also rumours that users are going to be able to remap the dedicated buttons along the bottom edge of the screen, allowing us to use the (not so) multi-tasking button as a menu button, much like most AOKP roms, thus disposing of the horrible black menu bar that appears in the majority of apps and games. In addition to numerous other dedicated buttons for both the browser and camera.

I will be eagerly awaiting this update over the coming weeks... Shame it's not Jelly Bean, but I guess that's not far off either :) 

My First Taste Of Jelly Bean

So I did it, I took the leap and rooted my HTC One X.
I'm sick of reading blogs about Jelly Bean coming soon, and how well it's performing on the Galaxy Nexus, I decided I had to try it for myself.

OK, so it's not the most stable, and there are still a couple of little faults here and there, but nothing I can't live with. 


Plus, I know once HTC pull their finger out and finally release Jelly Bean with Sense, I can soon enough flash my HOX back to stock and get the update OTA.

Initial thoughts... Superb. Galaxy S3, eat your heart out! 

The new Google Project Butter really make the quad core Tegra 3 chip work, but wow! It works well. Screen transitions are amazing, instant and as the name suggests. Buttery smooth.

The other feature I've been eagerly awaiting to get my hands on it Google Now. I still haven't managed to get my teeth into it just yet, all I have done is open the app, but as soon as I did, I was amazingly impressed that it displayed local delays across trains, and roads in my local area and asking if I wanted suggestions to alternatives. That's Impressive.

That's about it for now... Just wanted to share my initial experience with Jelly Bean. I'll create a full write-up on it over the coming days once I've managed to get my teeth in to it completely.



Massive thanks to TripNDroid for this update, head over to XDA if you want to try it for yourself.

The Power Of Social Media

It's 2012, and we are well in to what we call 'The Digital Age'. Gone are the days of using maps, typewriters, stopping and asking for directions and having photo's developed at the local Boots. Every thing we do can be done at home, (or out on the move) at the flick of a button, or in most cases, the touch of a screen.

Mobile phones are more like pocket size devices which have many features, one of which happens to make calls, camera's, GPS navigation, email and of course, Social Media. 

Why Social Media? What is it that has us addicted to (over) sharing where we are, what we are doing, what we are thinking and in some cases what we are eating? Because if you turn back the clocks some 10 years, to a time when social media didn't exist, I don't ever remember receiving phone calls from friends telling me 'I'm at the cinema about to watch Jurassic Park', or "I'm just in the back garden, chilling in the sun with a glass of beer". This was information we just didn't really share. So, back to the question, 'Why?' Well that's simple - because we can.

But social media isn't just about sharing photo's, information and whereabouts with your friends... oh no! Brands are using it too. Big brands use the power of social media to gauge online interaction with their brand, to see what people are saying, see what people want and in some cases, even to monitor complaints. Which is what this post is focused on.

In the last couple of month, I have used Social Media, particularly Twitter, a couple of times to rant about my dissatisfaction at service levels from a couple of brands, but I did it in such a way that I knew the brand would see it in the hope they would take action, resulting in me receiving almost £150's worth of compensation from the 2. After all, no brand wants bad press. The brand's in question were First Great Western Trains (@FGW), for their poor train service this month, resulting in me missing connections and being late to work 7 times in one month and SCS Sofa's (@SCSSofas) for not delivering our new sofa when stated. Both of these brands picked up on my complaint and handled it very efficiently and left me extremely satisfied with the result. #WellDone ;)

So here's my 'Quick & Simple Guide To Complaining Via Social Media'

Step 1. Google 'Brand name twitter account'.

Chances are, if said brand have an account, Google will know it, and display it... For those of you not familiar with Twitter ID's, they all start with an '@' symbol. For example, mine is @Lynden2883

Step 2. Tweet Your Disgust.

Create a Tweet, this doesn't have to be Shakespeare's greatest work, and remember you only have 140 characters (including spaces), and you HAVE to get the Twitter ID in there too (maybe even a hash-tag). Make it simple, and make it instant. It's no good waiting until you have calmed down, it has to be there and then.

e.g. Really p*ssed off with @BrandName today, completely #RuinedMyDay, #Thanks

Step 3. Wait For A Reply.

If said brand have a Social Media team worth their salt, they should get back to you, and usually within a couple of hours. In both my cases, it has been within minutes. After all, that's what they are paid to do.

Step 4. Be Brazen.

My Mum always told me, "If you don't ask, you don't get"... so be brazen. Once they've replied, tell them what would make it better, what would be ample compensation for your miss-fortune / inconvenience. Don't ask for something that's clearly not going to happen, like the winning lottery ticket, or £500. But something realistic that you know should be well within their power.

Step 5. Show Gratitude... 

This is something I think people often forget. We are all too quick to complain when things go wrong, but not so quick to give praise when something is handled right. OK, so they messed your order up, or ruined your day, but this wasn't the fault of the customer care / social media team who handled your enquiry, so show a little gratitude in the way they handled it. Sometimes a simple 'Received #GreatCustomerService from @BrandName today, #Thanks :)' goes a long way, and will ensure that team, keeps working the way they did. :)

1 important thing to remember... 'The World Is Watching'. Whether someone follows you or not, there is a high chance that other people will see your tweets, especially if you are using hash tags in there too, and the brands know this also. So they want to be fast, they want to handle your problem, and most importantly, they want to be seen doing so. So use this to your ADVANTAGE!!! 

Go on. Embrace the Power Of Social Media!

Samsung Galaxy Ace 2... Is It Really Reaching Its Potential?

Because I realise that not everyone needs a 1.5GHz quad-core, all singing, all dancing smart phone with true HD screen and 8MP camera. (I said 'realise'... doesn't mean I don't understand why). But, either way... I thought I'd write a post on what's set to be the benchmark setter for the next tier down... The Samsung Galaxy Ace 2.

The Samsung Galaxy Ace 2 is very much a sequel to the original Ace, and is doesn't just stop at the name. The guys at Samsung have obviously taken a note from the previous success of the original in terms of the design, only adding a little more curve to it, making it more rounded.

It does have a more solid a feel than it's predecessor. However, as with most Samsung's, it still feel a little tacky, a bit flimsy and a bit cheap, but the weight and build quality feels about right for a phone that will likely land in the £200-£300 category SIM free.

I think one of the largest letdowns about the new Galaxy Ace 2 is its lack of Ice Cream Sandwich, despite having a dual core 800MHz processor, you'd have thought it being more than up to the job of becoming the baseline model for the new version of Android, and with no current rumours coming from Samsung as to whether the new OS will be emerging on the handset, this could be the end before it begins. That said... the market the new Galaxy Ace 2 is aimed at, quite possibly won't care what version of Android its running.

I think the biggest let down of the Samsung Galaxy Ace 2 is its processing power... it's not what you expect for what could have been the leader of this category of phone. Jumping from app to app, opening trays and using apps isn't as smooth as you would expect (or hope). Which is a surprise considering the 800MHz Dual core should be more than capable of the task.

The camera hasn't changed either. Still 5MP and still with a single LED flash. Again, the speed of the processor lets it down again, with the shutter speed seeming somewhat delayed, meaning you could quite possibly miss that perfect shot you were trying to capture.

Overall, the Samsung Galaxy Ace 2 is definitely a step in the right direction for a handset in this category – it's, faster, smoother and has slightly improved build quality.
However, I can't help but feel it could have been so much better. 

BUT... I use a HTC One X, so maybe, just maybe... I'm setting my benchmark a little high.

The Samsung Galaxy Ace 2 is now available on Three on a variety of tariffs.